L&I Shop | FAQ
Below are some of our frequently asked questions. If you do not see your question listed and would like to reach out directly, please don’t hesitate to email Kelly at kelly@thelipstickandink.com.
ABOUT THE L&I SHOP
When can I expect you to launch more products? How can I learn more?
Sign up for the L&I email list here and select L&I Shop as one of your preferences to learn more about upcoming product launches, events, and sales! You can also follow along on Instagram at @lipstickandink.
What’s the significance behind the name, Lipstick & Ink?
Take a look at our About section to find out the intention and meaning behind not only the Lipstick & Ink brand name, but the tag line, “Own Your Power. Make Your Mark.”
PRODUCT
Where are the products manufactured?
L&I products are made in Canada and are cruelty-free, paraben free, hypoallergenic, non-comedogenic and fragrance free! All of L&I’s products meet FDA and Health Canada requirements and follow EU and UK compliance regulations.
For more information, you can find a list of ingredients under every single product under the L&I Shop.
What’s the shelf life of all the products?
L&I products do not have a shelf life, as in it will not expire as long as the product has not been opened. However, we have a P.O.A. (period after opening), where a number of months/years are indicated for how long the product is good for after the product has been opened for the first time.
⦁ Lipsticks & Lip Glosses – 2 years
⦁ Lip Balm – 1 year
⦁ Lip Scrub – 1 year
ORDERS
How can I check the status of my order?
You can view the status of your order via the confirmation email we send when the order is placed. We will also send another email when your order ships.
Can I update my order once it’s placed?
We process orders pretty quickly, but sometimes we can make quick changes. If you need to cancel or change your order, please email right away at kelly@thelipstickandink.com.
Can I use more than one promo code per order?
No, only one promo code at a time is allowed.
SHIPPING
Where do L&I products ship?
Currently, we ship only to all 50 states in the United States. Unfortunately at this time, we do not offer international shipping.
How much does shipping cost?
We offer free standard shipping on orders of $75 or more when shipping within the U.S. Otherwise, shipping costs are a flat fee of $4.49 per order.
How will my order be shipped? How long will it take?
Order fulfillment at our warehouse can take anywhere between 2-9 business days depending on available inventory. Once your order ships, you will receive a confirmation email, which will include tracking information. Orders shipping within the United States will typically be delivered within 3-5 business days upon order fulfillment.
RETURNS & EXCHANGES
My product was delivered damaged. What should I do?
Email kelly@thelipstickandink.com as soon as possible with the necessary information and photographic evidence for investigation. We’ll do all that we can to replace your item at no cost.
Can I return or exchange my purchase?
Currently, we do not offer returns or exchanges.