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Featuring Krystin McDermott: Recruiting Expert & Job Matchmaker

April 30, 2019 by Kelly Nash Leave a Comment

I’ve known Krystin McDermott since high school and have been so impressed over the last few years specifically with the way she’s risen through the ranks in the industry of recruiting. She has nearly 10 years of recruiting experience and acts more of a matchmaker than anything else as she pairs candidate’s personalities and skill sets with her colleagues and open requisitions. She loves hearing people’s professional and personal stories and uses her experience to create a seamless process for job seekers. She is constantly striving to find opportunities to improve the candidate experience and that’s what makes her such a fantastic recruiter. 

Today, Krystin is an Assistant Director of Talent Acquisition at Capgemini where she leads a team of over 10 full time and contract recruiters across the United States. Read our interview below to find out more about Krystin and her journey as a recruiter.

Krystin McDermott smiles.

KN: Krystin, excited to have you be a part of the series! Can you share your story and how you got started in recruiting?

Krystin McDermott: As a young girl, my father used to tie a balloon around my wrist at parties because networking was my favorite thing to do! Of course, back then, I just thought that talking to people was a ton of fun.

In college, I was in a sorority and was in charge of our recruitment efforts. After graduation (and as most recruiters will tell you), I landed in recruiting. I worked at a staffing firm doing recruitment for advertising & PR firms. I left and transitioned into an admissions role at a digital media arts college called Tribeca Flashpoint. I then moved into career services where we placed students into roles at both corporate clients and agencies. I was let go from TFA, along with other colleagues, and found a role at Manifest 10 days later. Manifest was my introduction into in-house recruiting and specifically in the experience design space.

I wanted to learn more about processes, compliance and about working in a large organization, so I made the leap to Fjord which is a design & innovation firm within Accenture. I stayed there nearly four years and then decided to join Capgemini where I’m currently leading a recruitment team. 

I wouldn’t be where I am today without having the experience I had at each place listed above and countless incredible mentors.

KN: I think it’s so important to acknowledge how far you’ve come and what it’s taken to get where you are today! What excites you most about your job? What do you find the most challenging?

KM: Capgemini is going through a time of transformation within the talent acquisition team. It’s exciting because we get to see how our transformation is disrupting the business (in a good way) and is inspiring change across the organization.

The most challenging piece of my job is managing candidate expectations and our business stakeholders’ expectations. We want to ensure that candidates have a seamless and high-touch experience, yet there are often times where the business slows down and we need to wait to hire candidates. It’s the nature of consulting, so managing expectations is something that can be challenging, but it’s also an opportunity to build your relationship with candidates and keep them posted week over week.

KN: That’s really great perspective. I’m curious – what really impresses you about a potential candidate either when reviewing their resume or screening them on a phone call? What is an immediate red flag?

KM: What impresses me with candidates is when they cater their resume to the job they’re applying for, when they input data that supports their successes and when their resume has a unique ‘flair.’ It helps show me a candidate’s personality. Concurrently, speaking with candidates over the phone and finding a way we can connect on a personal level always makes the conversation more enjoyable for both parties. I’m a very transparent recruiter and I always ask my candidates for the same in return. This helps us form and build a relationship through the candidate experience.

An immediate red flag is when a candidate is applying for a role that is not in the realm of what their background is in. Along the same lines, if I’m screening a candidate and I know their background isn’t a fit, I usually provide feedback on the call and share my concerns. When candidates are unwilling to take feedback, then it is a red flag for me.

KN: Good to know! I’m glad you mentioned that you like to see a candidate’s personality in their resumes and in interviews. Now I want to get back to you – what has been your best career decision and what has been the toughest?

KM: I made a strategic move to transition from a smaller design firm called Manifest, to a design firm (Fjord) that was a part of Accenture. It was one of the best moves that I have made in my career. I knew that I lacked process improvement and optimization, yet, I sought a role that would help me grow that skillset in addition to others.

The toughest move I have made was coming to Capgemini. I didn’t want to leave Fjord, but it was an opportunity of a lifetime and a major growth role for me. While timing in my personal life made it challenging, I persevered and sought guidance and mentorship throughout.

KN: I love those. It sounds like you’ve definitely gotten out of your comfort zone a bit and really taken advantage of opportunities that came your way. What would you credit your success to?

KM: I credit my success to the amazing mentors I’ve had over the years – whether they were a part of talent acquisition, HR or even a business stakeholder. I wouldn’t be where I am today without the people who have invested time into me.

KN: That’s amazing. And how do you balance life and work responsibilities?

KM: I come from the belief that you work to live, not the other way around. Of course, there will be times where work may take precedence, but it’s important to be mindful of the time you spend at work vs. with friends, family and loved ones.

It’s also critical to be aware of your mental health. With a billion ways that people can reach you (phone, text, email, Skype, etc.), you need to make sure that you’re actually stepping away and not constantly checking in unless things are urgent. We all need a mental ‘vacation’ from work, so be mindful and check yourself when you are feeling overwhelmed or stressed. Maybe you need a mental vacation!

Krystin poses with her new puppy.

KN: Gahh, so true! I myself really need to make more time for that balance. Getting a bit more personal, has there been a challenge in your career or in your life and if so, how did you push through it?

KM: Last year, I went through an incredibly difficult time in my life. My Nonna (my grandma) was in and out of nursing homes and hospital beds. All I wanted was to be there for her. I talked with my managers and made sure that my work was complete, but asked for flexibility to go see her a few times immediately after work each week or I would work from the nursing home/hospital.

People realize that life happens and we work to live, not live to work. I had nothing but support from my leadership and team, so I didn’t regret anything when she did pass. My advice is to be open about what is going on in your life with your management. They generally will understand and if you’re truly struggling, make sure you go to HR.

KN: I think that’s fantastic advice. What keeps you motivated day to day?

KM: I’m most motivated when I am surrounded by people who believe in me. That doesn’t always mean within my company – it can be mentors that I constantly keep in touch with. Additionally, matching candidates with the perfect job is incredibly rewarding and I love seeing the impact I’m making both within my company and in someone’s life.

KN: Aww, that’s great. I love that. And who has inspired you over the years? 

KM: The most inspirational people in my professional life are the mentors I’ve had. However, the most inspirational person in my life would have to have been my Nonna. She was one of the kindest and most patient and loving people I have ever met. People loved her for who she was and everything she did for others. I strive every day to make her proud.

KN: So sweet, Krystin. She sounded like an incredible woman. If you had one piece of advice for fellow career women, what would it be?

KM: Networking is absolutely critical. Not only inside your organization, but also outside. Go to meet-ups, attend speaking events and start talking! I recommend keeping in touch with your mentors throughout the years, meeting them for coffee, texting, etc. You never know what may happen in your career and you may need your network to help you (or vice versa).

Krystin smiles in her car with her sunglasses on.

KN: Beyond true! This is the end of the interview, so I want to ask if you have any parting thoughts?

KM: Never lose who you are throughout your professional career. BE YOURSELF. And even more importantly, be kind. “Be kind, for everyone you meet is fighting a hard battle.” ~Plato

Such an impactful quote that I think we most definitely should all live! Thank you, Krystin! To get in touch or follow along with Krystin, you can find her contact info below:

    • E-mail: krystin.m.mcdermott@gmail.com
    • Instagram: @Krystin1111
    • Twitter: @Krystin1111
    • LinkedIn
    • Facebook
Kelly, Founder of Lipstick & Ink
Kelly Nash

Kelly Nash is a Chicago-based writer, speaker, career advisor, and founder of Lipstick & Ink®. In addition, she works full-time in technology as a Success Manager at Salesforce and has over 10 years of digital marketing experience. Kelly has been featured in Thrive Global, International Association of Women, General Assembly, Salesforce, SheFactor, and Six Degrees Society. She is also in the process of writing her first book.

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Filed Under: Shine On Series Tagged With: goal-getters, shine on, shine on series, women who inspire

About Kelly Nash

Kelly Nash is a Chicago-based writer, speaker, career advisor, and founder of Lipstick & Ink®. In addition, she works full-time in technology as a Success Manager at Salesforce and has over 10 years of digital marketing experience. Kelly has been featured in Thrive Global, International Association of Women, General Assembly, Salesforce, SheFactor, and Six Degrees Society. She is also in the process of writing her first book.

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Kelly, Founder of Lipstick & Ink

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Kelly💋 Career Advisor & Writer
[𝙽𝙴𝚆 𝙱𝙻𝙾𝙶 𝙿𝙾𝚂𝚃] 𝘗𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘣𝘳𝘢𝘯𝘥. While certainly an overused term, it’s definitely not overrated. Personal branding is more important than ever as it helps you to 𝙗𝙪𝙞𝙡𝙙 𝙖 𝙧𝙚𝙥𝙪𝙩𝙖𝙩𝙞𝙤𝙣 𝙛𝙤𝙧 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪 𝙬𝙖𝙣𝙩 𝙩𝙤 𝙗𝙚 𝙠𝙣𝙤𝙬𝙣 𝙛𝙤𝙧, 𝙙𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩𝙞𝙖𝙩𝙚 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 𝙛𝙧𝙤𝙢 𝙤𝙩𝙝𝙚𝙧𝙨, 𝙞𝙣𝙘𝙧𝙚𝙖𝙨𝙚 𝙮𝙤𝙪𝙧 𝙫𝙖𝙡𝙪𝙚 𝙖𝙣𝙙 𝙞𝙣𝙛𝙡𝙪𝙚𝙣𝙘𝙚, 𝙖𝙣𝙙 𝙪𝙡𝙩𝙞𝙢𝙖𝙩𝙚𝙡𝙮, 𝙖𝙙𝙫𝙖𝙣𝙘𝙚 𝙮𝙤𝙪𝙧 𝙘𝙖𝙧𝙚𝙚𝙧. Regardless if you work in the corporate world or consider yourself an entrepreneur (or both!), knowing and cultivating your personal brand is essential.
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Because here’s the thing – you already have a personal brand, whether you realize it or not. 𝗬𝗢𝗨 𝗮𝗿𝗲 𝗮 𝗯𝗿𝗮𝗻𝗱. However, understanding the power of your brand can be difficult and requires self-awareness, intention, and action.
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If you’re unsure or curious about how to get started with building and boosting your brand, I've developed a 5 step formula to do just that! You can read more about these 5 steps and your best path forward in L&I's newest blog post, found via the link in my bio!💋
3 years ago today, I pressed “Publish” on Lips 3 years ago today, I pressed “Publish” on Lipstick & Ink. Even though it was only a blog at the time, I was terrified to put myself out there. I worried about what people would think about me, wondered if my site was good enough, and questioned if what I was writing would even resonate or help others.
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At the same time, it was exhilarating and freeing. I was finally writing again, something that had been a passion of mine since I was a kid. I was in my purpose, sharing my knowledge of how I had grown my career and guiding women on how they could do the same. And most of all, I was pushing myself out of my comfort zone, facing fears I had avoided for years.
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Since February 22, 2018, I have grown more than I thought possible. From my blog to expanding to events to speaking to advising clients to writing my first book, I continue to find ways to grow L&I and make an impact. And I can feel in my bones this is only the beginning.

Through these last 3 years, if I could share one piece of advice as to what I’ve learned , it’s this: OWN YOUR POWER. Own the power of yours that’s generated from within, not outside of yourself. Your authentic power. Don’t give your power away. Don’t allow the thoughts of others to get in your way. Don’t compare yourself to others and wonder how you will measure up. Don’t hold back on what you want to do because you are concerned about how others are going to feel about it.
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There is always a choice to make in terms of whether you decide to own your power or give it away. And these days, I choose my power. I choose me. My hope is that you too honor who you are and choose yourself. Because when you choose yourself, you set yourself free💋
We live in a world of 𝘪𝘯𝘴𝘵𝘢𝘯𝘵 We live in a world of 𝘪𝘯𝘴𝘵𝘢𝘯𝘵 𝘨𝘳𝘢𝘵𝘪𝘧𝘪𝘤𝘢𝘵𝘪𝘰𝘯 - and let's be honest, we have gotten reaaal accustomed to it. So much so, that we may be easily disappointed when something doesn't immediately go our way - including when it comes to our careers. Whether it's seeking a promotion or landing a job at your dream company, we need to remember that it may take longer than we like or anticipate.
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Most of the time, 𝒕𝒉𝒆 𝒄𝒉𝒂𝒏𝒈𝒆𝒔 𝒐𝒓 𝒓𝒆𝒘𝒂𝒓𝒅𝒔 𝒘𝒆 𝒘𝒂𝒏𝒕 𝒊𝒏 𝒐𝒖𝒓 𝒄𝒂𝒓𝒆𝒆𝒓 𝒅𝒐𝒏'𝒕 𝒉𝒂𝒑𝒑𝒆𝒏 𝒊𝒏𝒔𝒕𝒂𝒏𝒕𝒂𝒏𝒆𝒐𝒖𝒔𝒍𝒚. This is why it's critical to ᴘʟᴀɴᴛ ᴛʜᴇ ꜱᴇᴇᴅ early on to begin preparing to reach your next career goal. For example:⠀
🌱 𝗦𝗲𝗲𝗸𝗶𝗻𝗴 𝗮 𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻: Start making an effort to connect with your manager periodically to discuss your career growth. Voice that you are aiming for a promotion. Show to him/her that you take your professional development seriously by discussing your goals and ways you can start taking on additional responsibilities. Try and start taking on the work of the role above yours. Keep a track record of your accomplishments and feedback (L&I has a free template FYI under Resources in my bio!).⠀
🌱 𝗟𝗮𝗻𝗱𝗶𝗻𝗴 𝗮 𝗝𝗼𝗯 𝗮𝘁 𝗬𝗼𝘂𝗿 𝗗𝗿𝗲𝗮𝗺 𝗖𝗼𝗺𝗽𝗮𝗻𝘆: Research the company and learn about their mission, corporate values, and their offerings. Take their available certifications if available to put on your resume. Reach out and build relationships over time with people that currently work there to understand the culture and to let them know you are interested in working for their company. Get your resume, cover letter and LinkedIn profile professionally reviewed. Tailor your resume and yes, even your cover letter for the job you ultimately apply for.
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Both of these scenarios 𝙩𝙖𝙠𝙚 𝙩𝙞𝙢𝙚. But don't let that discourage you. What's something you're looking to accomplish in your career in the next 6 months? Don't delay - it's never too early to start preparing. Plant the seed now and watch yourself grow these next few months. Soon enough, after some hard work and patience, those 𝐛𝐥𝐨𝐨𝐦𝐢𝐧𝐠 𝐫𝐞𝐰𝐚𝐫𝐝𝐬 will come🌷💋
[𝗡𝗘𝗪 𝗥𝗘𝗦𝗢𝗨𝗥𝗖𝗘: 𝗖𝗮𝗿𝗲𝗲𝗿 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗖𝗵𝗲𝗰𝗸-𝗜𝗻 𝗪𝗼𝗿𝗸𝘀𝗵𝗲𝗲𝘁] Let's chat career conversations with your manager 🤓
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How often are you having regular check-ins with your manager about your career development? At minimum, you should be meeting quarterly to review your performance and talk about your career progress. Don't wait until your annual performance review to do so! ❌ 𝙏𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙖𝙧𝙚𝙚𝙧 𝙞𝙣𝙩𝙤 𝙮𝙤𝙪𝙧 𝙤𝙬𝙣 𝙝𝙖𝙣𝙙𝙨 and put time on the calendar to meet periodically throughout the year 🗓
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Having these types of check-ins are essential to your professional success and it's important to go into them prepared with your own talking points. Enter the 𝘊𝘢𝘳𝘦𝘦𝘳 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘊𝘩𝘦𝘤𝘬-𝘐𝘯 worksheet ✔️This worksheet will help you to:⠀
➢ 𝐒𝐡𝐨𝐰 your manager that you take your career seriously and are willing to put your best foot forward⠀
➢ 𝐑𝐞𝐟𝐥𝐞𝐜𝐭 on your goals and actions you're taking to get you to the next step in your career⠀
➢ 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞 a productive conversation with your manager to discuss your wins, challenges, and what you want to work on in the months ahead⠀
➢ 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 awareness to your work and a better opportunity to negotiate a promotion/raise/added benefits
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Interested? 😏 Download the FREE worksheet via the link in my bio under 𝚁𝚎𝚜𝚘𝚞𝚛𝚌𝚎𝚜 💋
I stand firmly by this career tip. Putting yoursel I stand firmly by this career tip. Putting yourself out there in the workplace and showcasing bits and pieces of who you are is critical to 𝙨𝙚𝙩𝙩𝙞𝙣𝙜 𝙮𝙤𝙪𝙧𝙨𝙚𝙡𝙛 𝙖𝙥𝙖𝙧𝙩 𝙖𝙣𝙙 𝙘𝙪𝙡𝙩𝙞𝙫𝙖𝙩𝙞𝙣𝙜 𝙮𝙤𝙪𝙧 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡 𝙗𝙧𝙖𝙣𝙙.
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When I first started my professional career, I thought that I had to be a "version" of who I was at work. That I needed to always keep things "professional" and that it was "inappropriate" to talk about my personal life. 𝗜 𝘄𝗮𝘀 𝘄𝗿𝗼𝗻𝗴.
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By intertwining my professional and personal brands into one, I've been able to 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵𝘪𝘢𝘵𝘦 𝘮𝘺𝘴𝘦𝘭𝘧 𝘢𝘯𝘥 𝘴𝘩𝘰𝘸𝘤𝘢𝘴𝘦 𝘮𝘺 𝘷𝘢𝘭𝘶𝘦, 𝘣𝘶𝘪𝘭𝘥 𝘢𝘯𝘥 𝘴𝘵𝘳𝘦𝘯𝘨𝘵𝘩𝘦𝘯 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱𝘴, 𝘦𝘹𝘱𝘢𝘯𝘥 𝘮𝘺 𝘯𝘦𝘵𝘸𝘰𝘳𝘬, 𝘢𝘯𝘥 𝘪𝘯𝘤𝘳𝘦𝘢𝘴𝘦 𝘮𝘺 𝘷𝘪𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘺. Here are ways you can share more of who you are at work:⠀
✔ 𝐂𝐫𝐚𝐟𝐭 𝐲𝐨𝐮𝐫 𝐛𝐢𝐨: Whether it’s an internal-facing bio that's visible to your co-workers or the “About” section on your LinkedIn, take advantage of it! Go beyond just what you do for the company and talk about things you do outside of work and what you're passionate about.⠀
✔ 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐬𝐦𝐚𝐥𝐥 𝐭𝐚𝐥𝐤: Those few minutes before a meeting begins are a great opportunity to get to know someone, ask questions, and share something about yourself.⠀
✔ 𝐓𝐮𝐫𝐧 𝐲𝐨𝐮𝐫 𝐯𝐢𝐝𝐞𝐨 𝐨𝐧: Zoom fatigue is real, but having your video on is a great way for someone to get to know you better beyond just your voice.⠀
✔ 𝐆𝐞𝐭 𝐜𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐚𝐩𝐩𝐞𝐚𝐫𝐚𝐧𝐜𝐞: Even with many of us working from home, you can still show a bit of your personal style whether it's a crisp blazer, a statement jewelry piece, or your favorite shade of lipstick.⠀
✔ 𝐆𝐞𝐭 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐝: Tap into the groups within your company that interest you as it will allow you to meet more likeminded people and talk about things other than work.
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Don't hold back in putting yourself out there and sharing more of who you are. 𝙍𝙚𝙢𝙚𝙢𝙗𝙚𝙧 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪𝙧 𝙨𝙚𝙘𝙧𝙚𝙩 𝙨𝙖𝙪𝙘𝙚 𝙞𝙨 𝙔-𝙊-𝙐💋
✨ 𝙽𝙴𝚆 𝚂𝙷𝙸𝙽𝙴 𝙾𝙽 𝙸𝙽𝚃𝙴𝚁𝚅𝙸𝙴𝚆 𝙵𝙴𝙰𝚃𝚄𝚁𝙴 ✨  Meet Brittney.
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@bsoliver is a Nashville-based career and lifestyle freelance writer and content strategist. Over the past 3 years, Brittney has built her platform, @lemons_2_lemonade, to help young professionals turn their career obstacles around. Her platform is known for its networking mixers, which have brought over 2,000 professionals, entrepreneurs, and creatives together to turn life’s lemons into lemonade.
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I met Brittney at her Chicago mixer back in Fall 2019 and was so impressed with her story and what she was building with Lemons 2 Lemonade. I immediately signed up for her newsletter and followed her on all of her social channels, where we've been connecting ever since! We actually just wrapped up a #L2LChat of our own, where we chatted about the changing job landscape due to the pandemic.
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What inspires me about Brittney is that she balances working full-time and freelance writing for publishers like Fast Company and ESSENCE. She’s  a thought-leader, having keynoted LinkedIn's first women of color conference in 2019 and was listed as Forbe's "Nine Black Women Leaders Dedicated to Empowering Others." Not only that, Brittney has so much heart for what she does and never gives up on herself. That was apparent to me after hearing her story of going on 100 interviews in an 8-month period.
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In all sense of the word, Brittney is crushing any and all lemons she comes across. I can't wait to see how much more lemonade she makes this year. You can read our exclusive interview via the link in my bio!💋
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